We aim to dispatch most orders by the next working day, so your goodies can get on their way as quickly as possible! Custom-made or made-to-order items may take a little longer.

During sales, public holidays, or especially busy periods, dispatch times may be a little longer than usual—but we'll always get your order moving as soon as we can.

We ship New Zealand-wide and to Australia, with full tracking provided every step of the way.

Estimated delivery times:

• New Zealand: 2–3 working days

• Australia: 3–10 working days

Oversized New Zealand shipments may incur an additional freight charge.

Transit Damage & Fragile Items

We take great care to package every order to minimise the risk of damage during transit. Due to the fragile nature of some products, damage can occasionally occur while an item is being transported.

If your order arrives damaged, please notify us within 48 hours of delivery and provide clear photographs of:

- The damaged item(s);

- The internal and external packaging; and

- The shipping label.

This information is required to lodge a claim with the freight carrier where applicable.

Where Simply Engraved Gifts has arranged the shipping, we will work with the carrier to resolve the claim and, where appropriate, repair, replace or refund the affected item in accordance with applicable consumer laws.

Please do not dispose of the packaging or damaged goods until we have advised that they are no longer required for the claims process, as the carrier may request to inspect them.