Shipping policy
Shipping & Dispatch Information
We aim to dispatch most orders by the next working day, so your goodies can get on their way as quickly as possible! Custom-made and made-to-order products may require additional processing time.
During sales, public holidays and particularly busy periods, dispatch may take a little longer than usual. We always do our best to get your order on its way as quickly as possible.
We deliver New Zealand-wide and to Australia, with tracking provided for all shipments.
Estimated Delivery Times
- New Zealand: 2–3 working days
- Australia: 3–10 working days
Delivery estimates are calculated from the date of dispatch, not the date your order is placed. These timeframes are estimates only and may vary depending on your location and courier delays.
Oversized shipments within New Zealand may incur an additional freight charge.
Priority Dispatch
Our Priority Dispatch service prioritises the processing and dispatch of your order from our warehouse.
Please note that Priority Dispatch applies only to how quickly we prepare and dispatch your order. It does not provide express courier delivery or guarantee a faster delivery timeframe once your parcel has left our warehouse.
Transit Damage & Fragile Items
We take great care when packaging every order to ensure your products arrive safely. However, due to the fragile nature of some of our products, occasional damage can occur during transit despite our best efforts.
If your order arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery, so we can investigate and arrange a suitable resolution.
To help us assess the damage and lodge a claim with the freight carrier where necessary, please provide clear photographs showing:
- Damaged products: Clear images of the affected item(s).
- Packaging: Photographs of both the internal and external packaging, including any visible damage.
- Shipping label: A clear photograph of the courier label attached to your parcel.
Damaged Order Claims & Resolutions
Where Simply Engraved Gifts has arranged the shipping, we will work directly with the freight carrier to investigate any damage that occurs during transit.
Depending on the circumstances, we will arrange an appropriate repair, replacement or refund in accordance with our obligations under applicable New Zealand consumer laws.
Please retain all damaged products and their original packaging until we confirm they are no longer required, as the freight carrier may request photographs or an inspection as part of the claims process.
Your Consumer Rights
Our shipping and damage reporting procedures do not limit or exclude any rights or remedies available to you under the Consumer Guarantees Act 1993 or other applicable consumer protection legislation. Notifying us outside the preferred 48-hour reporting period does not automatically affect your statutory rights.
If you experience any issues with your delivery, please get in touch. We're always happy to help get things sorted!